Privacy Policy
Last updated: 9/8/2025
Introduction
Brainwires Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI platform service.
Information We Collect
Account Information
- Email address (for account creation and authentication)
- Username and profile information you provide
- Account preferences and settings
Usage Data
We collect anonymous usage data for debugging and service improvement purposes, including:
- Feature usage patterns (which tools and models you use)
- Error logs and performance metrics
- System diagnostics and debugging information
- Service reliability and uptime metrics
AI Interaction Data
- Chat messages and conversations (stored securely for your access)
- File uploads and attachments you share with AI models
- Model preferences and configuration settings
How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI platform service
- Process your requests and facilitate AI interactions
- Improve our service quality and user experience
- Provide customer support and respond to inquiries
- Debug technical issues and maintain system reliability
- Send important service-related communications
Data Sharing and Third Parties
We do not share your personal data with third parties for marketing, advertising, or commercial purposes. We may share information only in the following limited circumstances:
- AI Service Providers: Your messages and files are sent to AI model providers (OpenAI, Anthropic, Google, etc.) to generate responses. These interactions are governed by the respective providers' privacy policies.
- Legal Requirements: When required by law, legal process, or to protect our rights and users' safety.
- Service Providers: Essential service providers (hosting, authentication, payment processing) who are contractually bound to protect your data.
Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Limited access to personal data on a need-to-know basis
Data Retention
- Account Data: Retained while your account is active and for a reasonable period after deletion
- Chat History: Stored securely for your access and can be deleted by you at any time
- Anonymous Usage Data: May be retained indefinitely for service improvement
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
Cookies and Tracking
We use essential cookies for authentication and service functionality. We do not use tracking cookies for advertising or analytics purposes.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@brainwires.net